Privacy Policy

 

 
 
 

Content

  1. The importance of data protection
  2. Website
  3. Contests
  4. V-cards
  5. Courses
  6. Tengu
  7. Rights of the data subject
  8. Contact

The importance of data protection

Qrama NV values your privacy and by using and adhering to this policy wants to protect the data they process. Qrama NV wants to capture on a strategic level how personal data is protected and which responsibilities are assigned. This privacy policy does not cover any processing of data by third parties.

If a newer version of this privacy policy is published, the old one expires.

This document provides a deeper insight on the protection of privacy and more in detail, the informational privacy. This policy is the norm for processing personal data on our website from customers and visitors and is used for our internal systems relating to customers & orders.
  • The processing is based upon these grounds of processing.
  • If you enter a contest, your consent is submitted through a form to process your data.
  • Contacting us through our contact form is based on consent as a processing ground seeing as you contact us and we ask you whether we can process your data.
  • If you give us your v-card we see this is as implied consent, but we’ll only use it for the intended purpose. For instance; if you only wanted to be contacted about our courses and not our product, we will only contact you about our courses.
  • If you give us your data through enrollment for a course, we’ll process your data on a contractual basis, since you pay us to provide these courses.

In agreement with GDPR, 2016/679, regulations, this document serves as a guideline to inform you of your rights and how your data is used.

All your collected data is stored within our company and remains within the EU.

Website

The following data is processed through our contact forms on the website, be it the regular contact form or the call me form.
  • Name
  • Company (optional)
  • Street and number (optional)
  • E-mail
  • Phone number
  • Message
 
All your requests will only be provided to the relevant part of the company. If your request is technical, technical teams will be contacted to provide assistance to this request. If your request is sales oriented, sales teams will be asked to provide assistance to your request.
 
We save the data from our contact form for as long as the request is relevant. The data of a request for information will be deleted as soon as it is no longer relevant. If you want to see your data deleted sooner, please contact us, as described below.

Contests

We collect only necessary data to provide our service to you. The data we collect is
  •  Name
  • Address
  •  E-mail
  • Phone number
  • Workplace address
You can opt in to be contacted for marketing purposes. This is not required and does not affect your chances of winning the contest. You can later opt out by simply unsubscribing through our e-mail system or by contacting us directly.

We save this data for as long as announcing the winner and sending the prize takes. If we organize these contests, we need to get back to you to inform you whether you have won or not. If you haven’t, we’ll delete your data after the contest unless you chose to be contacted for further marketing purposes. If you have won, we’ll use your data to contact you and to inform you of your prize and if you chose to be contacted for marketing purposes, we’ll send this as well.

V-cards

If you gave us your v-cards, we have put your name, e-mail, phone number and company in our CRM. The first time we’ll contact you, we’ll give you the option to remove all your data from our system through our ‘unsubscribe’ function.
If we haven’t contacted you yet, but you would like to see your data removed from our system, just contact us from the e-mail or phone number you have provided us and we’ll delete everything immediately. 
V-cards will be put in our CRM and will stay there for 2 years after our last contact. The card in itself will be shredded as soon as it is put in the CRM.

Courses

We sometimes organize courses in the field we specialize in. If you want to enroll in these courses, we need some data to properly guide you. The data we collect is
  • Name
  • Address
  • E-mail
  • Phone number
  • A message about what to expect from this workshop
We need this data to tell you what is in this course and to see who we’ll be having in our class. We also try to provide a tailored experience, hence why we’d like to hear from you what you expect in this workshop. 4 weeks after your course has ended, we’ll delete your data, this to get back to you, if you have any questions.

Tengu

When using Tengu, we process your data on behalf of a controller. Our entire service is based upon processing data given to us. How the data is processed, is decided by the people who provide the data. If you want to remove data from Tengu, we kindly ask you to go through your controller. 

Rights of the data subject

The following chapters list all the rights of the data subject when not using Tengu. All data subject rights concerning Tengu should go via the controller.
All requests can be addressed to info@tengu.io or dpo@qrama.io. We ask you kindly to mail from the e-mail address that we have in our possession. If that is impossible, please provide a picture of only the front side of your ID card. We do this to prevent unauthorized access. Once the request is fulfilled, your mail with the picture of your ID card will be removed. 
 

1) Access

You have access to your data at all times. If you request your data, please do so by providing a valid proof. We will provide the data in a readable format of your choosing.
 

2) Rectification

You can contact us at all times to rectify your data. You can only correct personal data of other people if you have a signed authorization to do so. We will contact you once this request has been executed. 
 

3) Deletion

You can contact us at all times to delete your data. We will only delete your data if this is possible. We can delete information requests even if the request is still ongoing. This will halt your information request.
If you withdraw your consent, we will also delete your data in our possession where possible.

Contact

We try our utter and utmost best to write this as comprehensible as possible, but if you have any questions regarding privacy or this privacy policy, all requests can be sent to info@tengu.io or dpo@qrama.io, Qrama NV, +32 (0)9 39 63 202, Dendermondsesteenweg 50, 9000 Gent.
 
Even though we kindly as you to contact us first, all complaints can be filed with the Belgian Data protection authority on https://www.dataprotectionauthority.be/

Still have questions about this policy?

Don't hesitate to contact us, we're happy to reply upon all your remaining questions or concerns.

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